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Job Description


is one of the largest and reputated BPO service Provider operating in UK since 2014 with its Regional office in Pakistan (Lahore).

Having Direct affiliation with all major suppliers of Telecom & Energy in UK.

 job description

The exact duties of a quality assurance manager vary from industry to industry. However, typical responsibilities of the job include:

  • determining, negotiating and agreeing on in-house quality procedures, standards and specifications assessing customer requirements and ensuring that these are met.
  • setting customer service standards.
  • specifying quality requirements of Sales.
  • investigating & Controlling Mis-selling.
  • working with Sales staff to establish procedures, standards, systems and procedures.
  • writing management and sales reports.
  • acting as a support for consultant's sales queries and improvement in performance and quality.
  • directing objectives to maximise profitability.
  • recording, analysing and distributing statistical information.
  • monitoring performance.
  • Perform quality review to ensure a high level of customer service.
  • Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
  • Provide feedback on quality review to call center employees and management.
  • Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
  • Any other tasks assingned by the management.


Market Competitive.

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
New Garden Town, Lahore, Pakistan
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Less than 1 Year - 3 Years
Apply Before:
Oct 10, 2018
Posting Date:
Sep 10, 2018
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Global Utilities Services

Services · 11-50 employees - Lahore

Global Utilities Services is UK based outbound call center having its second office in Pakistan. We run different campaigns of energy and telecom in UK.

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