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Job Description

GLOBAL UTILITIES SERVICES PVT LTD:

is one of the largest and reputated BPO service Provider operating in UK since 2014 with its Regional office in Pakistan (Lahore).

Having Direct affiliation with all major suppliers of Telecom & Energy in UK.

 job description

The exact duties of a quality assurance manager vary from industry to industry. However, typical responsibilities of the job include:

  • determining, negotiating and agreeing on in-house quality procedures, standards and specifications assessing customer requirements and ensuring that these are met.
  • setting customer service standards.
  • specifying quality requirements of Sales.
  • investigating & Controlling Mis-selling.
  • working with Sales staff to establish procedures, standards, systems and procedures.
  • writing management and sales reports.
  • acting as a support for consultant's sales queries and improvement in performance and quality.
  • directing objectives to maximise profitability.
  • recording, analysing and distributing statistical information.
  • monitoring performance.
  • Perform quality review to ensure a high level of customer service.
  • Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
  • Provide feedback on quality review to call center employees and management.
  • Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
  • Any other tasks assingned by the management.

Salary:

Market Competitive.

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
New Garden Town, Lahore, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
Less than 1 Year - 3 Years
Apply Before:
Oct 10, 2018
Posting Date:
Sep 10, 2018
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Global Utilities Services

Services · 11-50 employees - Lahore

Global Utilities Services is UK based outbound call center having its second office in Pakistan. We run different campaigns of energy and telecom in UK.

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