CSR / Dispatch Associate

Globosoft Technologies Unverified

Islamabad , Pakistan

Posted Jan 08, 2020 135 views Report Job

PKR. 40,000 - 50,000/Month

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Job Description

  • Globosoft is looking to hire a CSR for a USA based client.
  • This position requires to work from evening to mid-night.
  • The ability to multi-task while paying close attention to details is a must.
  • The primary function of this position is to receive customer calls and to cost effectively direct and dispatch tow trucks strategically while providing our customers with the best possible service.

Job Requirements:

  • Answering calls from various Customers, Dealerships and Roadside Companies
  • Dispatching and maintain contact with drivers throughout the day 
  • Coordinate and dispatch multiple drivers, as well as being able to readjust to last minute changes and work to reroute drivers to the scheduling or rerouting of emergency calls
  • Build strong relationships with drivers and customers to reduce stress that comes with last minute schedule changes
  • Supporting day to day operations including paper work, data entry, billing and posting
  • Willing to perform other duties during specific campaigns as directed by the supervisor.

Qualifications:

  • Excellent English speaking skills (preferable American English)
  • Transport experience is a big plus
  • Customer Service Skills (PREFERABLY WITH USA BASED CUSTOMERS) are a requirement as well as the ability to operate a computer
  • Strong work ethics, self-motivated and very organized
  • Strong desire to help people and solve challenging problems

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 08, 2020
Posting Date:
Jan 08, 2020
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Globosoft Technologies

Information Technology · 11-50 employees - Islamabad

Globosoft Technologies is full services technology solution provider to small, medium and enterprise customers. Our mission is help companies gain and maintain competitive advantage by delivering end to end e-business, information technology & networking solutions.

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