Posted Dec 26, 2017 3 views
Job Description: Customer Representative Officer for OlaDoc
About Glowfish (our parent company)
Glowfish is a leading technology business builder in Middle East and Pakistan with existing ventures including ServiceMarket, CarSwitch and GlowfishLabs. Founded by three ex-McKinsey and Company Partners, this boutique VC / incubator has quickly ramped up to over 60 employees across Dubai and Lahore. After a successful entry in Home Services and Auto verticals, Glowfish is now planning to enter the Healthcare vertical, starting from Pakistan. For more details on Glowfish and its ventures, please visit GlowfishCapital, GlowfishLabs, ServiceMarket and CarSwitch.
About OlaDoc
Although the grand vision is a 360-degree health services play, our initial offering shall consist of the following:
Clinic/Practice Management (B2B) - OlaDoc aims to build a network of medical practitioners, while enabling them with digital tools to efficiently manage their practice and enhance quality of patient care through appointment scheduler, patient profile management and digital consultation records.
Doctor listing and Appointment Booking (B2C) - OlaDoc will also provide consumers the ability to easily access profiles of Medical Practitioners and book appointments from the convenience of their computers and mobile phones.
Additional value propositions will be added by OlaDoc for both the Consumers and Medical Practitioners over time.
Location: DHA, Lahore, Pakistan
About the role and key responsibilities: Customer Representative Officer
As a “Customer Representative Officer” for OlaDoc, you are expected to support our new venture with an impressive effort to build the brand and support our aggressive sales & marketing strategy through our newly established call center.
- Our call center operations run for 15 hours per day with two 9 hour shifts (morning and evening)
- You be given the responsibility to manage both, inbound and outbound calls, conduct basic troubleshooting, resolve queries and make sales pitch to our valued customers
- We expect you to work diligently, be entrepreneurial and adapt to our fast-evolving business model
Great opportunity for high-performers to grow and take on more challenging roles!
Applicant requirements:
- Minimum 2 years of experience in customer services, especially with experience in Telesales or working in a large established call center
- Comfortable with technology, proficient with Microsoft Office and well-versed with using / learning to use a Customer Relationship Management solution
- No minimum educational experience is required however, fluency in English is preferred
Skills
Job Details
GlowfishLabs
GlowfishLabs is the most exciting new software product company to startup in Lahore. Be a part of GlowfishLab’s kickass team and build awesome products poised to disrupt the regional markets with the perfect blend of technology and business acumen.
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