Posted Mar 25, 2021 16 views
We require an experienced ERP Support officer both male and female to assist in managing and supporting ERP functions especially related to Sales, Manufacturing, Production & Planning, Inventory, Warehousing, etc both in-house and at customer sites on an on-going basis.
This is a software support function and persons with good knowledge of Financial Accounting package, ERP systems, HR systems, Financial management knowledge, Account Finalisations, etc can apply.
Responsibilities
- Monitor full lifecycle of design and testing phases.
- Lead client throughout implementation and support phases
- Evaluate customer’s business requirements, needs, and objectives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Provide necessary support for FINANCIALS/ HRM/ Solutions
- Provide necessary ERP functional training at client/customer sites
- Prepare system design documentation and provide direction to customers and support executives on which part of ERP should be implemented first
- Perform daily activity reporting against plans and schedules.
- Provide Issue-based resolution for customer-centric problems and difficulties
- Evaluate and understand the customizations level required during the ERP implementation
Requirements
- Bachelor’s degree in Computer Science, Management Information Systems or related field, is required
- 3+ years of experience in Customer Support.
- Necessary skills include effective oral and written communication, strong interpersonal skills
- Should have above-average math and problem-solving skill, analytical abilities, and being proficient with standard industry practices
- Proficient in productivity tools such as Microsoft Word, Excel, and PowerPoint is essential
- Proven substantial working experience in field level ERP implementation
- Committed to continuous education through workshops, seminars, and conferences
- Strong business sense and industry expertise
Salary Package
- Rs. 30,000 - Rs. 50,000
Perks & Benefits
- Company's Fuel
- Medical Coverage
- Annual Increment
- Indoor Sports
- Company's events
Skills
Job Details
Gourmet Pakistan
Gourmet Pakistan was founded in 1987 by Muhammad Nawaz Chatta. The company is headquartered in Lahore, Pakistan, and produces a wide range of food products, including bakery items, sweets, carbonated soft drinks, beverages, and many more. The company operates through various subsidiaries, including Gourmet Foods, ANC Foods, Five Star Foods, GNN, QuinTech Group, and Rasool Nawaz Sugar Mill, and has a presence in over 12 cities across Pakistan.
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