Gourmet Foods is looking for Senior QA executives/QC Executive for its call center based in Lahore Head office. Proficiency in Excel is must. Must have at least 1-3 years of experience in a BPO/Call Center (inbound, outbound) within QA capacity.

 Duties

·         Provide ongoing QA Call Evaluation reporting and notification to Head of CS.

·         Maintain a thorough knowledge of Sonic process, KPIs, policies, and technology.

·         Ability to develop training material (or detailed summary documents) via PowerPoint, bulletin, or test/quiz material.

·         Maintain accurate and sufficient documentation of calls via QA scorecards, including positive observations, as well as areas of needed improvement.

·         Experience training large and small groups as well as 1 on 1 training experience preferred.

·         Must be able to train, coach, and ensure quality of call centre communications.

·         Must have excellent communication, Strong organizational skills.

·         Master’s degree or Eequivalent combination of education and prior Quality Assurance and customer service experience.

·         English Language speaking proficiency equivalent to that of an educated native speaker.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
DHA Rahbar, Lahore, Pakistan
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Any Business degree will be preferred
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 06, 2018
Posting Date:
Oct 05, 2018

Gourmet Pakistan

Food & Beverages · 51-100 employees - Lahore

Gourmet Pakistan was founded in 1987 by Muhammad Nawaz Chatta. The company is headquartered in Lahore, Pakistan, and produces a wide range of food products, including bakery items, sweets, carbonated soft drinks, beverages, and many more. The company operates through various subsidiaries, including Gourmet Foods, ANC Foods, Five Star Foods, GNN, QuinTech Group, and Rasool Nawaz Sugar Mill, and has a presence in over 12 cities across Pakistan.

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