Senior Call Center Quality Assurance

Gourmet Foods Unverified

Lahore , Pakistan

Posted Oct 05, 2018 656 views

PKR. 35,000 - 40,000/Month

Apply For This Job


Job Description

Gourmet Foods is looking for Senior QA executives/QC Executive for its call center based in Lahore Head office. Proficiency in Excel is must. Must have at least 1-3 years of experience in a BPO/Call Center (inbound, outbound) within QA capacity.


·         Provide ongoing QA Call Evaluation reporting and notification to Head of CS.

·         Maintain a thorough knowledge of Sonic process, KPIs, policies, and technology.

·         Ability to develop training material (or detailed summary documents) via PowerPoint, bulletin, or test/quiz material.

·         Maintain accurate and sufficient documentation of calls via QA scorecards, including positive observations, as well as areas of needed improvement.

·         Experience training large and small groups as well as 1 on 1 training experience preferred.

·         Must be able to train, coach, and ensure quality of call centre communications.

·         Must have excellent communication, Strong organizational skills.

·         Master’s degree or Eequivalent combination of education and prior Quality Assurance and customer service experience.

·         English Language speaking proficiency equivalent to that of an educated native speaker.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
DHA Rahbar, Lahore, Pakistan
No Preference
20 - 30 Years
Minimum Education:
Degree Title:
Any Business degree will be preferred
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 05, 2018
Posting Date:
Oct 05, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Gourmet Foods

Fast Moving Consumer Goods (FMCG) - Lahore

Gourmet is a vibrant, global Pakistani brand that strives to deliver fresh quality goods to its consumers on a daily basis. We aim to be consumer conscious, environment conscious and try our level best to provide daily household food staples as well as foods catering to a wide variety of tastes.