Senior Call Center Quality Assurance

Gourmet Foods Unverified

Lahore , Pakistan

Posted Oct 05, 2018 649 views

PKR. 35,000 - 40,000/Month

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Job Description

Gourmet Foods is looking for Senior QA executives/QC Executive for its call center based in Lahore Head office. Proficiency in Excel is must. Must have at least 1-3 years of experience in a BPO/Call Center (inbound, outbound) within QA capacity.

 Duties

·         Provide ongoing QA Call Evaluation reporting and notification to Head of CS.

·         Maintain a thorough knowledge of Sonic process, KPIs, policies, and technology.

·         Ability to develop training material (or detailed summary documents) via PowerPoint, bulletin, or test/quiz material.

·         Maintain accurate and sufficient documentation of calls via QA scorecards, including positive observations, as well as areas of needed improvement.

·         Experience training large and small groups as well as 1 on 1 training experience preferred.

·         Must be able to train, coach, and ensure quality of call centre communications.

·         Must have excellent communication, Strong organizational skills.

·         Master’s degree or Eequivalent combination of education and prior Quality Assurance and customer service experience.

·         English Language speaking proficiency equivalent to that of an educated native speaker.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
DHA Rahbar, Lahore, Pakistan
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelor (14 Years)
Degree Title:
Any Business degree will be preferred
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 05, 2018
Posting Date:
Oct 05, 2018
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Gourmet Foods

Fast Moving Consumer Goods (FMCG) · 1501-2000 employees - Lahore

Gourmet is a vibrant, global Pakistani brand that strives to deliver fresh quality goods to its consumers on a daily basis. We aim to be consumer conscious, environment conscious and try our level best to provide daily household food staples as well as foods catering to a wide variety of tastes.