JOB DESCRIPTION
· Individuals are required to initiate calls.
· Should be able to influence customers to buy or retain the product & service for the branding and marketing purpose.
· Should be able to meet and exceed the targets consistently.
· Determines requirements by working with customers.
· Answers inquiries by clarifying desired information; researching, locating, and providing information.
· Enhances organization reputation by exploring opportunities to add value to job accomplishments.
· Understand customer problems and resolve according to company policy.
· Inform customers by explaining procedures; answering questions; providing information.
SKILLS
· Excellent organizational and leadership skills
· Ability to work under pressure
· knowledge of telephone equipment and relevant computer programs
· Working knowledge of MS Office
· Outstanding communication and negotiation abilities.
· Experience in customer service is essential
· Proficient in English.
· Ability to multi-task, set priorities and manage time effectively
· Problem analysis and problem solving.
· Customer service orientation
pGraana is group of companies dealing mainly in prime real estate projects. Graana Group of Companies comprises of subsidiary companies including Hadid Builders and Developers, Brando Marketing, Graana.com, Graana Artec, Graana Fund, Graana Foundation, Agency21, Graanic, AOP, and IqbalInstitute of Policy Studies./ppThe Graana Group Headquarters is based in Islamabad, Pakistan with operations in Pakistan and UK. Aggressive expansion plans are also in place for more offices and operations nationwide and across theglobe./p