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Manager Collections

As Manager/ AM Collections team, you will be responsible for reducing account receivable delinquency in accordance with company requirements and making sure your team maintains and meets commitments. You will manage the team tasked with the key function of client/agent outreach on outstanding down payments and installments to ensure receipt by the due date to avoid delinquency. In addition to that, you will effectively ensure that all record of received payments is updated with relevant internal stakeholders and leadership.

Responsibilities:

Assign daily, weekly and monthly targets and report on them to leadership.
Ensure team actively follow ups on assigned clients/agents.
Keep track of team performance and correspondence.
Perform outreach client phone calls and emails with tricky agents and clients.
Develop, evaluate and maintain scenarios to make sure a standardized approach to outreach and minimal impact on relationships.
Ensure receivables information is correct and up to date before assignment.
Proactively highlighting data inconsistencies and issues before outreach.
Proposing and innovating outreach strategies to ensure maximum recovery of payments due.
Provide verbal and/or written billing explanations to client/sales/leadership.
Promptly and precisely process correspondence and confirmations with internal teams.
Assist with the escalation of key issues to senior management to ensure adherence to established policies and procedures.
Ensure all client feedback regarding invoice receipt and or payment, if provided is accurately and precisely documented.
Provide ad hoc reporting as necessary.

Candidate Experience:

At least 4 – 6 years of prior experience of customer services/ collections or order management
Prior experience of working in different CRM tools
Ability to shift gears and manage conversations and commitments with agents and clients
Excellent communication skills, especially over the phone
Strong analytical and problem solving/research skills with a high attention to detail.
Basic knowledge to intermediate of MS Office, particularly MS Excel (Pivot tables, V/H Look-ups)
Ability to lead and independently work as a contributing member as required to meet team targets
Intermediate to advanced research and analytical skills
Excellent verbal and written communication skills
Exceptional stakeholder management, on and off-site
Ability to work both independently and lead projects as well as a team-member
Positive work attitude
Ability to manage tight deadlines and shifting priorities

Skills

Client Followup CRM Command Collections

Job Details

Industry:

Services

Functional Area:

Accounts, Finance & Financial Services

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

4 Years - 6 Years

Apply Before:

Sep 20, 2021

Posting Date:

Sep 01, 2021

Graana Pvt Ltd

Services · 301-600 employees - Islamabad

pGraana is group of companies dealing mainly in prime real estate projects. Graana Group of Companies comprises of subsidiary companies including Hadid Builders and Developers, Brando Marketing, Graana.com, Graana Artec, Graana Fund, Graana Foundation, Agency21, Graanic, AOP, and IqbalInstitute of Policy Studies./ppThe Graana Group Headquarters is based in Islamabad, Pakistan with operations in Pakistan and UK. Aggressive expansion plans are also in place for more offices and operations nationwide and across theglobe./p

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