Posted Jun 11, 2021 6 views
The ideal candidate must possess excellent English communication, interpersonal and organizational skills and be willing to work from 09:00 AM to 7:00 PM (5 Days a week - Sunday to Thursday) then we are looking for you.
Job brief
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Responsibilities
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
Requirements
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus
Skills
Job Details
Award-winning Dubai Website Design Company - Grafdom Founded in 2005, Grafdom is an award-winning website design company in Dubai and is a renowned agency, delivering exceptional social media marketing, web design & development, logo design and video production services for companies of all sizes; SMEs to Fortune 500. Grafdom Dubai Website Design Company is recognized among the top 5 digital media agencies in the Middle East. Recognized in the UAE with over a decade of experience in Web Development, Social Media Marketing, Corporate Logo Design, Video Production and Event Photography services. Grafdom manages viral marketing campaigns for Top 100 Brands, designs memorable logo & brand identities and provides robust hosting solutions to some of the most recognized companies in the region. As an industry pioneering social media agency in Dubai, Grafdom has had the opportunity of serving government agencies, MNCs and SMEs of all sizes. Whether it be quality web design in Dubai, Abu Dhabi, Toronto, Baku or Muscat, Grafdom's success has gone global with an extensive presence serving clients worldwide. The agency is also renowned for its ownership of highly influential community sites, such as Edarabia and Medarabia.
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