Posted May 28, 2020 6 views
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Operates front office posting software.
Obtains the house bank and keeps it balanced.
Completes cashier pre-shift supply checklist.
Completes guest check-in procedures.
Clarifies customers question or concerns about the charges on their bills.
Maintains adequate supplies of outlet stationery for cashiers.
Assists with distribution of month end reports as directed by accounts or front office manager.
Attends meetings as required.
Maintains a track of all high balance guests.
Check and follow up on all bills on hold.
Check the billing instructions are correct for all expected departure guesta sns setup required auto routing or auto transfer on the PMS / Guest folio.
Give on the Job training for new staffs.
- May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
Follow up on all deposit dues / deposit to be paid.
Post charges to guest accounts.
Handles paid-outs.
Transfer guest balances to other accounts as required.
Cashes checks for guests following the approval policy.
Completes guest check-out procedures.
Settles guest accounts.
Dispenses guest records after the guest checkout
Handles cash, traveller's cheque, credit cards and direct billing requests properly.
- Front office cashiers assume responsibility for any cash used in processing front desk transactions.
Posts non-guest ledger payments.
Makes discount adjustments.
Disperses guest record upon check-out.
Balances department totals at the close of the shift.
Balances cash at the close of the shift.
Manages safe deposit boxes.
Assists Front desk staff on check in as an when required.
Skills
Job Details
Grand Ittehad Hotel
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