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Posted Jul 21, 2020 12 views
- GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk Engineer to join our team in Lahore.
- Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
- The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members.
- If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity
It is 3rd Shift Job:
Responsibilities:
- Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
- Responding in a timely manner to service issues and requests
- Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
- Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
- Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
- Perform administration and maintenance of network devices like switches, firewalls, access points etc.
- Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
- Monitor Data backup and recovery operations.
Skills Required
- Experience in or exposure to a client facing role
- Fluency in English communication
- Amenable to a flexible work schedule, as the need arises.
- Solid IT Infrastructure background, strong understanding of servers and AD.
- O365 skills and experience
- Solid MS Exchange Skills and Hosted Email platforms.
- Solid SharePoint Skills
- Ability to prioritize tasks based on urgency and importance
- At least one or more certifications in the following:
- Microsoft Office 365
- MS Windows Server
- MS Exchange
- MCSE, MCITP or MCSA
- Minimum 4 years’ experience as a Technical/Network Support Engineer
- Experience in Windows Server 2012/2016/2019, AZURE, and AWS
- Experience in Managing and administrating firewalls.
- Anti-virus installation, clean up and protective measures
- Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
- Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.
Qualifications
- Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
- Master’s Degree in Information Technology will be preferred.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Aug 22, 2020
Posting Date:
Jul 21, 2020
GCS Information Technology Solutions
Information Technology · 11-50 employees - Lahore
pGreat Sys/p
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