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Job Description

  • GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Help Desk  Engineer to join our team in Lahore.
  • Provide technical support to users, who can be staff and clients in USA, and troubleshoot any problems that arise.
  • The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members. 
  • If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity

It is 3rd Shift Job:


  • Configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners. These can be in-house networks or Office 365/Microsoft 365 Networks.
  • Responding in a timely manner to service issues and requests
  • Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
  • Diagnose, troubleshoot, and resolve issues by politely questioning customers about the issues they are facing.
  • Provide administration and end user support for Office 365 / G-suite. Perform administration and maintenance of production servers and workstations.
  • Perform administration and maintenance of network devices like switches, firewalls, access points etc.
  • Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
  • Monitor Data backup and recovery operations.

Skills Required

  • Experience in or exposure to a client facing role
  • Fluency in English communication
  • Amenable to a flexible work schedule, as the need arises.
  • Solid IT Infrastructure background, strong understanding of servers and AD.
  • O365 skills and experience     
  • Solid MS Exchange Skills and Hosted Email platforms.    
  • Solid SharePoint Skills
  • Ability to prioritize tasks based on urgency and importance
  • At least one or more certifications in the following:
  • Microsoft Office 365
  • MS Windows Server
  • MS Exchange 
  • Minimum 4 years’ experience as a Technical/Network Support Engineer
  • Experience in Windows Server 2012/2016/2019, AZURE, and AWS
  • Experience in Managing and administrating firewalls.
  • Anti-virus installation, clean up and protective measures
  • Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
  • Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “Connect Wise and Automate”.


  • Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
  • Master’s Degree in Information Technology will be preferred.

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
3 Years - 5 Years
Apply Before:
Oct 30, 2020
Posting Date:
Sep 29, 2020
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Great Sys

Information Technology · 11-50 employees - Lahore

pGreat Sys/p

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