Job Description

  • GCS Information Technology Services (Microsoft Midmarket Solution provider, Managed service provider) is looking for experienced and self-driven Technical Support Engineers to join our team in Lahore and Islamabad.
  • As a Technical support engineer, you'll have responsibility for setting up and maintaining computer networks within an organization or between organizations remotely in USA.
  • Provide support to users, who can be staff and clients, and troubleshoot any problems that arise.
  • You may also be involved in designing new networks or upgrading current infrastructure.
  • The selected candidates will work with in full coordination with Technical staff such as CTO, Chief System Architects and other team members. 
  • If you are passionate about learning and acquiring new skills in this field, don't miss this opportunity

It is 3rd Shift Job:

Responsibilities:

  • Designing, configuring, troubleshooting computer hardware, software, systems, networks, printers and scanners.
  • Responding in a timely manner to service issues and requests
  • Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, Office 365, Azure, AWS etc.
  • Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing.
  • Provide administration and end user support for Office 365 suite. Perform administration and maintenance of production servers and workstations.
  • Perform administration and maintenance of network devices like switches, firewalls, access points etc.
  • Perform installation and maintenance of Threat management systems like Antivirus, Content management, UTM devices.
  • Monitor Data backup and recovery operations.

Skills Required

  • Experience in or exposure to a client facing role
  • Fluency in English communication
  • Amenable to a flexible work schedule, as the need arises.
  • Solid IT Infrastructure background, strong understanding of servers and AD.
  • O365 skills and experience      - Solid MS Exchange Skills and Hosted Email platforms.      - Solid SharePoint Skills
  • Ability to prioritize tasks based on urgency and importance
  • At least one or more certifications in the following:      - Microsoft Office 365 - MS Windows Server - MS Exchange  - MCSE  - MCITP or MCSA
  • Minimum 4 years’ experience as a Technical/Network Support Engineer
  • Experience in Windows Server 2012/2016, AZURE, and AWS
  • Experience in Managing and administrating firewalls.
  • Anti-virus installation, clean up and protective measures
  • Knowledge of UNIX, VoIP phone systems and infrastructure will be a plus.
  • Motivation to learn new skills and technologies. Particularly we are looking for candidate to be able to learn Managed Service Providers’ software “ConnectWise and Automate”.

Qualifications

 Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.

Master’s Degree in Information Technology will be preferred.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Apr 13, 2020
Posting Date:
Mar 12, 2020

GCS Information Technology Solutions

Information Technology · 11-50 employees - Islamabad, Lahore

pGreat Sys/p

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