Customer Support Supervisor (Outbound)

Greenray Solutions Unverified

Lahore , Pakistan

Posted Dec 14, 2020 96 views

PKR. 40,000 - 70,000/Month

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Job Description

AMZ International is proud of its company’s culture that make it a place where employees love to come to work.

  • For now, we wish to add a Customer Representatives supervisor to our culture for the international Outbound call center.
  • The successful candidate should be able to organize and direct the staff of our call center.
  • You will be responsible for assessing their work and give them feedback to maximize performance.
  • An excellent call center supervisor must have customer service and supervisory experience.
  • The ideal candidate must possess great communication skills and be able to lead and motivate.
  • You will be organized and reliable as well as results-oriented.
  • The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

A glimpse of your responsibilities:

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

What are we looking for:

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential
  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • Preference: Female

Job Details

Total Positions:
12 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
PIA Society, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Jan 15, 2021
Posting Date:
Dec 14, 2020
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Greenray Solutions

Accounting / Taxation · 11-50 employees - Lahore

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