Posted Mar 13, 2020
Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains. We have onshore office in New York US and a strong and loyal client. In order to fulfill the business requirements for our US clients we need Customer Service Representative / Virtual Assistant for our inbound project. Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic, self-motivated, self-driven and have good computer skills.
Suitable Profile for This Position:
• Must have experience in handling international clients via telephone.
• Must be available to work in evening & night shifts.
• Provide Chat Support and make reservations
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Provide quality customer service through phone calls and chat.
• Experience in international call center would be preferred.
• Scheduling meetings
• Managing time-off for team members
• Schedule and book reservations
• Take meeting notes
• Creating reports
• Helping in managing online projects and contractors
• Manage calendars
• Answer customer service emails and phone calls
• Helping to communicate to team prioritize and monthly goal
• Coordinating appointments and meetings
Requirements and Qualifications
• Minimum education bachelor's degree
• Excellent communication skills
• Previous experience in a customer support role.
• High performer with a track record of over-achievement.
• Strong phone and verbal communication skills including active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
Skills
• Responsible Operations
• Responsibility
• Excellent English Speaking and writing skills.
Skills
Job Details
Grey Media Group
Grey Media Group
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