Customer Support Representative

Grey Media Group Verified

Lahore , Pakistan

Posted Oct 26, 2020 261 views

PKR. 35,000 - 50,000/Month

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Job Description

Job Description

  • Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains.
  • We have onshore office in New York US and a strong and loyal client.
  • In order to fulfill the business requirements for our US clients we need Customer Service Representative / Virtual Assistant for our inbound project.
  • Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic,
  • self-motivated, self-driven and have good computer skills.

Suitable Profile for This Position:

• Must have experience in handling international clients via telephone.

• Must be available to work in evening & night shifts.

• Provide Chat Support and make reservations

• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

• Provide quality customer service through phone calls and chat.

• Experience in international call center would be preferred.

• Scheduling meetings

• Managing time-off for team members

• Schedule and book reservations

• Take meeting notes

• Creating reports

• Helping in managing online projects and contractors

• Manage calendars

• Answer customer service emails and phone calls

• Helping to communicate to team prioritize and monthly goal

• Coordinating appointments and meetings

Requirements and Qualifications

• Minimum education bachelor's degree

• Excellent communication skills

• Previous experience in a customer support role.

• High performer with a track record of over-achievement.

• Strong phone and verbal communication skills including active listening.

• Customer focus and adaptability to different personality types.

• Ability to multi-task, set priorities and manage time effectively.

Skills

  •  Responsible Operations
  •  Responsibility
  •  Excellent English Speaking and writing skills.

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Age:
22 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Nov 16, 2020
Posting Date:
Oct 26, 2020
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Grey Media Group

Information Technology · 1-10 employees - Lahore

Grey Media Group

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