Posted Jun 11, 2020
Job Description
Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains.
We have onshore office in US and a strong and loyal client.
In order to fulfill the business requirements for our US clients we need Call Center Sales Representative for our outbound & inbound Canadian project.
Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic, self-motivated, self-driven and have good computer skills.
Call Center Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Call Center Representative Requirements:
- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Skills
Listening to Customers Online Lead Generation Customer-Focused Selling
Job Details
Industry:
Car Sales
Functional Area:
Sales & Business Development
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Job Details
Grey Media Group
Grey Media Group
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