Responsible for acting as a liaison between our customers and the relevant departments.

Helps via Chat and/or Email to the customers with their questions, issues, orders, service delivery requirements, billing, and any other query. Escalate to the relevant teams internally and/or externally.

• Manage incoming calls and customer service inquiries

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Excellent selling, communication and negotiation skills.

• Should be target oriented, hardworking and punctual.

• Provide accurate, valid and complete information by using the right methods/tools.

• Coordinate with development for bug fixing, and technical complaints related to live website and other queries.

• Follow communication procedures, guidelines and policies.

• Assist with placement of orders, refunds, or exchanges. 

• Inform customer of deals and promotions Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or WhatsApp and forward more complex queries to the concerned department.

Job Specification/ Requirements:

• Minimum bachelor’s degree required preferably in I.T

• Preference will be given to those candidates, who have knowledge of I.T services related to domain, hosting and web development.

• Proficiency with MS Office particularly MS Excel

• Adequate knowledge regarding WordPress, cPanel and relevant I.T services.

• Extensive training will be provided further to understand the working and dynamics of the company and the role.

• Self-motivated, assertive and responsive

• Timing: 2pm to 11pm

• Job Location: Rawalpindi, Pakistan

First 2 months are probation months with fix salary of PKR 25000/-(conditionally)

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Nov 21, 2020
Posting Date:
Oct 20, 2020

Griphens (Private) Limited

Information Technology · 11-50 employees - Rawalpindi

GRIPHENS is mainly a web design and development company providing effective and innovative solutions for maximum productivity while ensuring minimal investment. We also provide our clients with Project Management, Executive Learning, Corporate Web Hosting, Domain Name Registration, Email and FTP Solutions. GRIPHENS (PRIVATE) LIMITED is incorporated under the commerce registration # 00000006138/20061201 at Securities & Exchange Commission of Pakistan.

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