Posted May 15, 2023 369 views
This is an office-based job, please don't apply if you can't come to our office in Bahria town, Islamabad daily.
We are a fast-growing e-commerce services company looking for a skilled and passionate Client Onboarding and Customer Success Manager to join our team. In this role, you will be responsible for ensuring the successful onboarding of new clients and the smooth operation of their stores. You will work closely with clients and various internal teams to ensure their satisfaction and success.
Responsibilities:
- Coordinate with clients to ensure successful landing and onboarding
- Ensure all stores are in compliance with company policies
- Address and resolve any issues or queries on a daily basis for all clients
- Troubleshoot and understand client issues by contacting them via phone or email
- Coordinate with different departments to resolve issues and ensure client satisfaction
- Monitor and track client performance metrics, and provide insights to management
- Work with internal teams to improve onboarding processes and workflows
- Maintain documentation and reports related to client operations
Qualifications:
- Bachelor's degree
- At least 2 years of experience in e-commerce operations, client onboarding or a related field
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Experience with e-commerce platforms and tools such as Shopify, Magento, WooCommerce, etc.
- Ability to work independently and manage multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Experience in customer service or client support is a plus
We offer a competitive salary package, a dynamic work environment, and opportunities for career growth and development. If you are a self-motivated and results-driven individual with a passion for e-commerce and client success, we want to hear from you!
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GrowthRatio Solutions
Providing IT and Marketing solutions all around the globe for the last 5 years, GrowthRatio solutions forecasts the IT & Marketing trends to facilitate its clients with professional freelancing and Virtual Assistance services. We, as a dedicated team of experts and experienced personals having years of rigorous experience in the IT industry provide multitude of services to international and local businesses including Admin Support, Customer Service Support, Virtual Assistance, E-commerce Management, Business Management, Digital Marketing, Lead Generation, Amazon, eBay, and Aliexpress web services, Backend support, Data Mining, Web scraping, Excel VBA email handling, SEO, Skip Tracing, Inbound and Outbound Call Center services, Cold Calling, Appointment setting and much more...
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