We are an “IT Firm” mainly working in the E-commerce Industry with clients worldwide but predominately in the USA.

The "Customer Support Executive - Ecommerce" will be responsible for performing a number of key tasks required to help streamline and manage the day-to-day operations of the online stores.

Some of the key tasks are

  1. Answering messages of the buyers
  2. Handling return requests, cases, and payment disputes
  3. Managing feedback and resolving issues leading to negative feedback in the stores
  4. Fix item listing mistakes.
  5. Onboarding Clients
  6. Making Reports

We provide training to bring the skill set of the right fit up to the mark.

Preferred Skill sets and Personal Traits:

  1. The ideal candidates should have a strong command over MS Excel, and should be confident, have good communication skills, be well groomed, and have the ability to multi-task and work effectively & efficiently under pressure.
  2. Should be able to work from our office in Rawalpindi, Bahria Town, phase 7

Please don't apply if

  1. Please don't apply if you can't come to the office daily if hired.
  2. Please don't apply if you are someone who consistently has issues that restrict your ability to come to the office, finish the daily tasks and deadlines
  3. Please don't apply if you can't commit to a long-term position, have other reservations, and are looking for a temporary gig/job only.

Fresh candidates/graduates are also encouraged to apply if they are quick learners, possess the basic skills (communication, aptitude, go-getters), and are willing to go above and beyond to keep customers and the company happy. This is an office-based job, please don't apply if you can't commute to the office on daily basis. 

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
17 - 34 Years
Minimum Education:
Career Level:
Entry Level
Fresh - 2 Years
Apply Before:
Apr 15, 2023
Posting Date:
Mar 15, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

GrowthRatio Solutions

Services · 51-100 employees - Islamabad, Rawalpindi

Providing IT and Marketing solutions all around the globe for the last 5 years, GrowthRatio solutions forecasts the IT & Marketing trends to facilitate its clients with professional freelancing and Virtual Assistance services. We, as a dedicated team of experts and experienced personals having years of rigorous experience in the IT industry provide multitude of services to international and local businesses including Admin Support, Customer Service Support, Virtual Assistance, E-commerce Management, Business Management, Digital Marketing, Lead Generation, Amazon, eBay, and Aliexpress web services, Backend support, Data Mining, Web scraping, Excel VBA email handling, SEO, Skip Tracing, Inbound and Outbound Call Center services, Cold Calling, Appointment setting and much more...

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