Please turn on your javascript Senior CSR / Business Development Manager Job, Lahore, GTN Wire - ROZEE.PK

Senior CSR / Business Development Manager

GTN Wire Verified

Lahore, Pakistan

Posted Nov 09, 2017 154 views    Report Job

PKR. 25,000 - 45,000/Month

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Job Description

Job Description:

A well renowned company GTNwire is looking for a professionally skilled candidate who can handle international customers and their queries. We are a USA based company provides customer support and programming solutions to our clients across the globe. The candidate should be punctual and able to work at the third shift from 8:00 PM to 4:40 AM in summer and 9:00 PM to 5:40 AM in winters. We’ll prefer candidates who have experience in taking calls and have worked on USA.

Role and Responsibilities:

  • Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.
  • Explaining packages and promotions to the customers.
  • Good upselling skills.
  • Follow up on new leads and referrals resulting from field activity.
  • Develop and maintain sales materials and current product knowledge.
  • Identify and resolve client concerns.
  • Researchers resolve, and responds to questions International calls & emails.
  • Provides a high degree of courteous and helpful customer service at all times.
  • Conducts regular trend analysis, documents, and reports results.
  • Provides regular continuous improvement ideas and solutions. 
  • Should able to talk to International customers via phone calls.
  • Should be able to do special projects as assigned by supervisor.
  • Excellence and accuracy should not be detoured.
  • Accuracy in reporting and meeting deadlines.
  • Attend weekly, daily and monthly Team meetings.
  • The analyst should be dependable and follow dress code policy.
  • Responsible to perform additional tasks as assigned.

Skills:

  • Should be proficient in Excel, MS Office and relevant call center related applications/programs.
  • Customer Services/ Quality Assurance Background would be preferred.
  • Good analytical skills.
  • Excellent listening skills.
  • Quality & Customer Focus, Phone Skills, Good Verbal & Written Communication.
  • Objectivity.
  • Dependability.
  • Multi-tasking.
  • Minimum Bachelor’s degree.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Saddar, Lahore, Pakistan
Gender:
Male
Age:
25 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 09, 2017
Posting Date:
Nov 09, 2017
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GTN Wire

Call Center · 101-300 employees - Lahore

GTN Wire offers its clients a complete turnkey solution to their computing needs. This includes the understanding of the client's needs, available resources, and future plans. Based on clients needs, GTN Wire proposes a plan of action, which may include setting up of computer systems, development of ...Read More

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