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Job Description

We at Guiding Future looking for Female Customer Service Executive. Her Job includes:

  • To take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
  • To ensure that all calls are dealt promptly and in line with agreed standards and targets.
  • To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the company’s performance standards and the business objectives.
  • Liaise with colleagues in local offices, when appropriate to resolve enquiries.
  • To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
  • To update and maintain files and database.
  • Ensuring that team members are kept up to date with any information received following attendance at meetings.
  • To take ownership and responsibility for all enquiries presented, identify clients’ needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
  • To ensure that all computerized systems are used effectively to help process clients’ enquiries and accurately maintaining all records in a time critical environment.
  • Carry out all administrative tasks and any necessary follow-up work in relation to incoming calls.
  • To maintain a comprehensive knowledge of services, policies and procedures in relation to the role.
  • To have an understanding of the key business priorities and performance indicator.
  • To represent the organization on groups and forums as required.
  • To identify ways in which the team can further improve performance and service delivery to clients.
  • To ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.
  • To provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics.
  • To undertake any such additional duties that are reasonably commensurate with the level of this post.

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Sep 04, 2018
Posting Date:
Aug 04, 2018
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Guiding Future

Consultants · 1-10 employees - Lahore

Guiding Future

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