Posted Jun 01, 2026 230 views
Join Gullia Filing as a Call Center Agent, where you become the frontline representative connecting customers and the company through professional and effective communication. This role suits individuals who are eager to develop their career in a dynamic call center environment. You will handle inbound and outbound calls, providing information, resolving concerns, and assisting customers with courteous and confident service. Fresh candidates with little or no experience are welcome to apply, as this position offers an excellent opportunity to grow professionally while working within a supportive team.
Working as a Call Center Agent at Gullia Filing requires commitment to maintaining high communication standards during calls. The position demands excellent spoken English and a professional demeanor. You will work night shifts based in Johar Town, Lahore, and engage with various clients and campaigns. This role does not involve managing a team but focuses on individual contribution to achieve team goals through consistent performance and skill development.
Responsibilities
- Answer incoming customer calls promptly and provide accurate information regarding company services and products.
- Make outbound calls to potential customers for cold calling campaigns, generating leads and business opportunities.
- Maintain clear records of customer interactions, inquiries, and transactions in the company database.
- Resolve customer complaints and questions with professionalism and within company guidelines to ensure customer satisfaction.
- Follow call scripts and procedures while adapting responses to customer needs and concerns.
- Work efficiently under scheduled shifts, maintaining punctuality and adhering to company policies.
- Collaborate with team members and supervisors to meet daily, weekly, and monthly targets.
- Participate in training sessions to improve communication skills and knowledge of company offerings.
- Demonstrate confidence and a professional attitude at all times to represent the companys brand positively.
- Continuously strive to improve call handling techniques and customer service quality.
Skills
Gullia Filing
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