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Service Delivery Coordinator (IT Projects)

H-Tech Supports

Posted Jan 29, 2021 95 views

PKR. 25,000 - 45,000/Month

Manage the overall operation of the ticketing workflow

Communication with international clients on new and scheduled tickets
Vendor management for hunting suitable engineers for the tickets
Negotiation with Client and Vendor on the rates to mature the ticket
Liaison with internal IT team to get the ticket completed
Liaison with the end client to check issue has been resolved or not

• Update scheduled task in Google drive sheets and on internal portal

Tracking of each client's requirement
Strong Follow ups

• Any other task assigned by the manager/lead

Proactive Monitoring

Skills

pressure bearing Good Interpersonal Skills Fluent in English TECEPYION=

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

Second Shift (Afternoon)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

BSIT/CS/BS/BCS/MCS/BBA/MBA/Bachelors/Masters

Career Level:

Experienced Professional

Minimum Experience:

1 Year (Fresh candidates and females are also encouraged to apply.)

Apply Before:

Mar 01, 2021

Posting Date:

Jan 29, 2021

H-Tech Supports

Information Technology · 51-100 employees - Lahore

H-Tech Supports are headquartered in France, but operational in more than 50 countries. Our engineers, many of whom are multi-lingual, range from level 1 through to level 3 across a broad spectrum of vendor technologies and we pride ourselves on being able to assist in almost any situation.