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Job Description

  • Diagnose and trouble shoot technical issues including account set up and network configuration.
  • Ask clients targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  •  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to clients
  •  Ensure all issues are properly logged
  •  Prioritize and manage several open issues at one time
  •  Prepare accurate and timely reports
  •  Document technical knowledge in the form of notes and manuals
  •  Task Ownership,
  •  Maintain jovial relationships being a bridge between Field Engineer and Client
  •  Maintain Record related to assigned Activities

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BSIT/CS/Telecom Engineers/Computer Engineers/BS/BCS/MCS
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 01, 2021
Posting Date:
Jan 28, 2021
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H-Tech Supports

Information Technology · 11-50 employees - Lahore

H-Tech Supports

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