Diagnose and trouble shoot technical issues related to hardware, network, system and software.

  • Keen understanding of the issues/requirement of the task.
  • Training of engineers in coordination for day to day task management.
  • Track computer system issues through to resolution, within agreed time limits
  • Consistent coordination with clients along with a series of actions, using different tools and for follow ups/feedback.
  • Coordination with internal team for accomplishment of the project/task.
  • Ensure all issues are properly logged
  • Efficient Management of multiple open issues/tasks
  • Timely and accurate report making
  • Building and maintaining a jovial relationship with clients and engineers
  • Record maintenance of task/activities.
  • Confer with task / project personnel to identify and resolve problems.
  • Ownership of position / Assigned work.
  • To provide assistance for all internal IT matters/issues/troubleshooting etc.
  • Strong coordination with internal teams on daily basis.
  • Conducting interviews for the newly on boarded engineers and maintaining their skillset database in coordination with the procurement team on our Portal.
  • Time management, record maintenance on portal to properly updating the system with all the necessary and required details.
  •  24/7 Availability for queries / assignments; And Any other task as may be assigned by the company from time to time.

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Aug 07, 2021
Posting Date:
Jul 06, 2021

H-Tech Supports

Information Technology · 51-100 employees - Lahore

H-Tech Supports are headquartered in France, but operational in more than 50 countries. Our engineers, many of whom are multi-lingual, range from level 1 through to level 3 across a broad spectrum of vendor technologies and we pride ourselves on being able to assist in almost any situation.

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