This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Sep 28, 2022 134 views
Required Skills
- Bachelor’s degree is required.
- 2 years of call center supporting American companies is required.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Proficient with Microsoft Office
- Strong sense of responsibility and ability to complete tasks with minimal supervision.
- Excellent English written and oral communication skills are required
- Strong Command over Spoken-English with a good Accent.
Customer Service Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
- Dispatching of US employes to locations and taking their calls.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Generate daily, weekly and monthly reports.
- Adhering to all company policies and procedures.
- Keeping the work area clean and organized
- Flexible with shift work.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Job Location:
Bahria Town Rawalpindi,
Rawalpindi,
Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (2 Years consecutive experience)
Apply Before:
Oct 29, 2022
Posting Date:
Sep 28, 2022
Work Environment
Supervisor’s gender:
Male
Percentage of female coworkers:
1-9%
HA Network Solutions
Call Center · 1-10 employees - Rawalpindi
HA Netsol
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