Posted Aug 27, 2021 332 views
JOB PURPOSE
Accountable for facilitating delivery of hassle free services to visiting customers and prospects that meet or exceed customer’s expectations. Expand relationships by facilitating cross selling to existing customers and fulfilling the requirements of any referral program in order to achieve maximum level of customer excellence.
Description
Control & Compliance
Develop a practical understanding and implementation of internal policies, prudential regulations and KYC/AML/CDD/FATCA guidelines in processing of all account opening requests in order to ensure adherence to the company's risk and compliance policies.
Be involved in investigations and inspections of data, processes and practice in accordance with established procedure to identify suspicious transaction reports for any potential or actual compliance issues and raise for appropriate actions.
Customer Services
Attend and resolve customer queues efficiently and effectively aiming at maximizing self-service where applicable before routing customers to Tellers.
Respond to and resolve enquiries and problems while ensuring 100% policy and procedural compliance while conducting transactions and judging when to pass complex queries on to or involve others regarding account balance, products and services for effective service and clear advice to colleagues and customers as per SOPs.
Assist in opening bank accounts and cross sell available other banking products including but not limited to opening of all customer accounts and processing LC requests in order to contribute to overall branch performance and ensure customer excellence.
Handling Applications & Record Keeping
Handle Applications by accurate completion of customer application for products and services in line with bank’s standard Operating Procedures.
Ensure extraction, checking and monitoring of branch operational reports assigned by the supervisor in adherence to the procedures and standards.
Maintain records of service requests received and follow up on these through completion
Business Growth
Actively identify cross sell opportunity and initiate solicitation effort to expand and deepen existing relationships
Enhance business by continuous review of all dormant/inoperative relationships for making accounts active and beneficial.
Skills
Job Details
Habib Bank Limited (HBL)
HBL believes in serving the nation and building the country strong. We are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities.
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