Call Center Agents

Habib Ul Haq Unverified

Lahore , Pakistan

Posted Oct 22, 2016 12 views

PKR. 5,000 - 15,000/Month

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Job Description

  • Supervise and coordinate activities of workers providing telephone customer support services
  • Make necessary changes in staffing based on days of week, sales promotions, other anticipated events
  • Monitor productivity of customer service representatives and generate reports
  • Monitor individual, team and call center results to identify and act on both positive and negative performance trends to insure attainment of revenue goals and performance targets
  • Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies
  • Answer questions and recommend corrective services to address customer complaints
  • Communicate and follow up to insure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions
  • Work on computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
  • Determine work procedures, prepare work schedules and expedite work flow
  • Study and standardize procedures to improve efficiency of subordinates
  • Maintain harmony among workers and resolve grievances
  • Carry out supervisory responsibilities in accordance with the organization policies and applicable laws

Specific Tasks

  • Supervise and coordinate
  • Answer questions of customers
  • Make SOPs

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Fresh - Less than 1 Year
Apply Before:
Nov 22, 2016
Posting Date:
Oct 22, 2016
Show fewer details Read full job description

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Habib Ul Haq

Call Center · 101-300 employees - Lahore

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