Posted Sep 04, 2019
Internal External Communication:
· Internal (Dial number for any extension when required)
· External (Receive calls and transfer on designated extensions/ note down message for senior management and communicate accordingly)
· Maintenance of all telephone lines within plant {Coordination with vendors (PTCL, Nayatel and Panazone)}
2. Aquafina Call Center (19Litr Bottle):
· Order Placement
· Order Delivery
· Customer Queries
· Customer Satisfaction Survey
· Complaints Handling
· Maintaining Record in Database
3. Complaint Cell:
· Responding customer queries
· Complaint Management (registration till resolution follow up with respective SM’s or RSM’s)
· Maintaining Record/Summaries for higher management
Note:
· Shift duties morning & evening
· 11 to 12 hours job as and when required by HOD
· Can do attitude must be appreciated on any other job assigned by HOD
Job Details
Haidri Beverages Pvt. Limited
The company is a franchise of a Multinational. Equipped with the latest technology in the entire region producing FMCG. Our objective is to value our customer & produce product of highest quality for their satisfaction. We attain our objectives through coordinated team efforts and by working in the right direction. We let our human resource learn and grow so that they can contribute in achieving their objectives efficiently and effectively.
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