Posted Aug 14, 2020 1 views
Job Summary
A high-energy, fast-paced, work environment that offers IT infrastructure virtualization services require a Project Coordinator, who is self-motivated, and a fast learner.
While working with the project management team, tools and applications, the individual would be required to coordinate customer-facing projects, and continuously communicate their progress to PMO as well as to all other stakeholders.
The individual will also be a member of the Customer Success Team, in which capacity she/he will be required to ensure that customers are thriving through the effective use of the technology and services that are being offered by the organization.
Responsibilities & Duties
- Initiating customer on-boarding, and environment upgradation projects
- Coordinating and leading project planning sessions with all project stakeholders
- Establishing project milestones, and task delivery timelines
- Developing detailed project plans, and presenting them through tools such as MS Project, MS Excel
- Communicating the project plan to all concerned teams, and stakeholders, along with the agreed-upon delivery timelines.
- Monitoring each project through its life-cycle, and ensuring the timely achievement of all milestones
- Anticipating events that may impact the critical path of projects, and proactively communicating delays in delivery to stakeholders, along with updated timelines
- Moving customer environments to billing at the completion of onboarding, and upgradation projects
- Preparing pricing analyses, and cost comparisons, for solutions being proposed/provided to customers
- Running customer environment inventory reports, and performing data analysis for internal, or customer requirements
- Tracking of Product Pricing and SKUs
- Escalating customer issues and concerns to relevant teams, or senior management
- Providing input on improving existing processes
Standards of Performance
- Inclusion of all tasks and milestones while assisting on/developing project plans
- Timely achieved project milestones
- Timely, and effectively completed onboarding and upgradation projects
- Consistency of communication to stakeholders at each stage of the project
- Records of root causes of delays in milestone, and project delivery
Job Specifications
- Bachelor’s degree in Computer Science
- Excellent English communication skills both written and spoken
- Minimum 2-3 years of experience in a relevant role.
- *Proficient in MS Office, especially in MS Excel. MS Project will be a plus.
- Knowledge of Project Management concepts and tools
Job Details
Halo Informatics
We are a software development and business process outsourcing company providing enterprise level solutions to the health and social care sector. We enable our partners to use our technologies to improve the way they serve their customers; or alternatively we take on responsibility of serving our partner's customer on their behalf. Our agile software development team have a wealth of experience in creating bespoke software solutions in highly regulated and competitive industries such as health care, social care, human resource management, IoT and property management.
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