Posted Aug 07, 2017 9 views
The trainer has to provide a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. Customers contact call centers by e-mail, text messages, web chat and instant messages, in addition to traditional telephone calls and other.Trainer must ensure that agents/trainees can deal effectively with all forms of customer communication.He/she has to educate the students such as Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire customers.
• Operational knowledge of MS Office: Excel, Word and PowerPoint. Customer sales and service.
• Strong analytical and decision making skills.
• Self-development skills.
• Ability to handle multiple projects and prioritize.
Skills
Job Details
Harmony Technologies (Private) Limited
Harmony Group (HG) is an education centered group of companies working in various domains of professional and technical education. The associated companies of the group are incorporated under section 32 of companies ordinance 1984 and duly registered with Securities and Exchange Commission of Pakistan, Federal Bureau of Revenue (FBR) Pakistan and Islamabad Chamber of Commerce and Industry (ICCI). We are providing quality and innovative solutions & services to educational institutes, industries, government and non-government organizations. Our core solutions include educational tools and equipment, modern classroom & teachers resources, professional & industrial trainings. The core services of HG are consultancy & advocacy services for capacity building, monitoring & evaluation, hostels and cafeteria services, student counseling services and educational event management services.
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