The trainer has to provide a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. Customers contact call centers by e-mail, text messages, web chat and instant messages, in addition to traditional telephone calls and other.Trainer must ensure that agents/trainees can deal effectively with all forms of customer communication.He/she has to educate the students such as Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire customers.
• Operational knowledge of MS Office: Excel, Word and PowerPoint. Customer sales and service.
• Strong analytical and decision making skills.
• Self-development skills.
• Ability to handle multiple projects and prioritize.
Harmony Group (HG) is an education centered group of companies working in various domains of professional and technical education. The associated companies of the group are incorporated under section 32 of companies ordinance 1984 and duly registered with Securities and Exchange Commission of Pakist ...Read More