This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Mar 30, 2023 142 views
PKR. 30,000 - 40,000/Month
The Customer Care Executive will be responsible for the following tasks:
- Responding to customer queries, complaints, and concerns through various channels, including phone, email, chat, and social media.
- Providing accurate and timely information to customers and resolving their issues as quickly as possible.
- Ensuring that all customer interactions are logged and documented properly in the company's database.
- Identifying and escalating complex issues to the relevant department or team for further investigation.
- Keeping up-to-date with the latest product and service information to provide accurate and effective support to customers.
- Working closely with other teams within the company, including Sales, Marketing, and Product Development, to ensure a seamless customer experience.
- Proactively engaging with customers to gather feedback and insights to improve the company's products and services.
- Meeting and exceeding customer satisfaction targets and other performance metrics.
Requirements:
The ideal candidate for this position will possess the following qualifications:
- Bachelor's degree in a related field.
- Prior experience in a customer service or support role, preferably in a call center or BPO environment.
- Excellent communication skills, both written and verbal.
- Ability to multitask and work under pressure.
- Strong problem-solving skills and attention to detail.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 06, 2023
Posting Date:
Mar 30, 2023
Work Environment
Supervisor’s gender:
Female
Percentage of female coworkers:
40-49%
Hashi Group Of Companies
Consultants · 601-1000 employees - Rawalpindi
Hashi Group Of Companies
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