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Job Description

Job Description

  • Supervises reception and reservation personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
  • Assists in monitoring front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
  • Assists in monitoring front office personnel, and particularly guest relations personnel, to ensure known repeat guests and other VIP’s receive special attention and personal recognition.
  • Informs other operating departments, notably housekeeping, of all front office which are of concern to them.
  • Establishes and maintains effective employee relations.
  • Assists front office manager in personnel related matters such as interviewing, appraising and counseling.
  • Assists FOM in identifying training needs, developing formal training plans and implementing training sessions.
  • Inspects frequently for cleanliness and orderliness, the lobby reception and cashiers and VIP rooms prior to the arrival of guests.
  • Maintains appropriate standards of dress, hygiene, uniform appearance and posture of departmental employees.
  • Provides input for front office departmental meetings.
  • Promotes inter-hotel sale and in-house facilities.
  • Assists in monitoring and controlling on an ongoing basis, departmental costs to ascertain performance against budget.
  • Assist in the preparation of statistical, performance and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provides management with marketing information.
  • Assists in gathering data for the preparation of the hotels strategic plan, marketing plan and goals program. Assists in the preparation of the front office departmental budget.
  • Routine wise checks on billing instructions and guests credit for accuracy and compliance with hotel credit policy.
  • Analyzes and approves discounts and rebates.
  • Analyzes the rate variance report prepared by the income auditor to ensure room’s revenue control.
  • Performs related duties and special projects as assigned.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Pearl Continental Hotel - Lahore
Job Location:
The Mall, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
4 Years - 5 Years
Apply Before:
Dec 31, 2017
Posting Date:
Dec 06, 2017
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Hashoo Hotels

Hospitality - Lahore

Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified interna ...Read More

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