a. Maintains a well-organized, visually appealing and professional Executive Office, including General Manager’s Officer.
b. Answers telephones in a pleasant and courteous manner.
c. Keeps all working equipment such as the computer, fax machine, telephone, filing cabinets, etc. in good condition and maintained on a regular basis.
d. Requisitions all office files up to date and well organized.
e. Keeps executive office files up to date and well organized.
f. With discretion and professionalism assures that correspondence, documents, and other information remain confidential.
g. Handles guest complaints in a professional, diplomatic manner.
h. Has full knowledge of hotel organization, procedure and personnel on board.
i. Is responsible to General Manager for all dictation, memo, fax and other correspondence
j. Assumes leadership among secretaries.
k. Attends executive committee meetings and takes minutes whenever required
l. Handles messenger service requests and all mailing for Executive Office
m. Keeps agenda and appointments for General Manager and keeps him updated of same
n. Projects a well-groomed, neat, appealing, courteous and professional image in this highly visible
position, reflecting Pearl Continental Hotels image
o. Perform all other duties assigned by the General Manager from time to time