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Job Description

  1. Supervise the Guest Relations Staff

  2. Prepare the department budget

  3. Develop and implement telephone guest contact system

  4. Develop next destination program keeping records of all reservations made by department

  5. Prepare monthly reports to management regarding guest contact system

  6. Prepare analysis of complaints received

  7. Prepare consumer information and education system

  8. Supervise the maintenance of the guest history file

  9. Answer letters of complaint guests questioners and record information on guest history files

  10. Organize monthly and long staying guests cocktail parties with Executive Office and Food & Beverage Department Organize birthday parties, General Manager luncheons and other functions as required

  11. Act as reservations referred by Guest Relations Staff Member

  12. Present daily VIP list of the General Manager approval

  13. Advise General Manager/Executive Assistant Manager for the coming visits of special VIP’s

  14. Review amenities suggested by Guest Relations Staff Member

  15. Ensure that the previous days releases for DNA or cancel VIP’s are removed by Housekeeping

  16. Recommend and realize special amenities to in-hotel guests who may celebrate a special occasion, suffer illness etc.

  17. Greet and escort contain VIP/SCC members and make arrangements with staff to meet incoming VIP’s

 

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Pearl Continental Hotel - Bhurban
Job Location:
Ausia, Murree, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Feb 05, 2018
Posting Date:
Jan 05, 2018
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Hashoo Hotels

Hospitality - Murree

Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified interna ...Read More