Ensure payment acceptance, check cashing, paid out and credit policies of the hotel are rigidly followed in order to minimize uncollectible bills.
Ensure follow up for payments :-
In-house guests for payment who exceed the credit limits.
Walk-in guests for overdue accounts.
Cash advance payment guests before their credit balance is exhausted.
Credit card payments before exceeding the approval obtained from the bank.
Ensure safe storage / delivery of valuables of the guests while reducing the hotel’s liability for lost or stolen items. Ensure record of all deposits and withdrawals from the Front Desk vault is maintained in the corresponding log book.
Ensure safe custody of all guest rooms and storage keys so as to ensure security of hotel assets and guest property. No unauthorized person is to be allowed entry in the guest rooms.
Supervise the functioning of concierge to provide timely and efficient services of pick up / drop of guests from / to the airport / railway station, handling of guest’s baggage, mail, messages and faxes to achieve high level of guest satisfaction.
Ensure reporting and reconciliation of discrepancies / damage / loss of property in the guest rooms etc.
Ensure accurate and timely submission and display of all required statistical data and performance reports.
Ensure maintenance of log books for the purpose of recording and disseminating pertinent information and instructions to all concerned.
Prepare weekly work schedule of the team.
Carry out orientation of new associates and training and development of all associates so that they can perform their functions more effectively.
Provide necessary feedback on all important activities to the Shift Executive / Executive Club Services Manager / Duty Manager / Night Manager.
Abide by the policies, rules and regulations of the Hotel on various issues / matters and Standard Operating Procedures.