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Job Description

  • To monitor the quality of staff performance, keeping the Executive Committee/Department Heads informed.
  • To influence the quality, content and intent of communications in the hotel. 
  • To recommend the most effective vehicle of communication and the best channel to use in terms of ensuring pertinent information is available to all levels of staff.
  • To establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Company policy and applicable laws. This includes a hiring schedule, staffing guide and compensation guidelines.
  • To develop recruitment sources including referral groups, local colleges and technical institutes and media to support hotel and corporate staffing needs.
  • To ensure accurate job descriptions are in place for all positions.
  • To analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their duties and prepare them for promotion from within.
  • To assist employees and management with career planning and counseling by constructing career path information ascertained through job description, skills inventories, promotability list and performance evaluations.
  • To ensure an adherence to all aspects of the Hotel Orientation Program within the hotel including timely completion of checklists, updating of manuals and maintaining a suitable complement of trained Departmental Trainers.
  • To develop and implement performance appraisal programs for all staff levels.
  • To develop and administer succession planning and manpower inventory programs to assure a steady supply of candidates for positions within the hotel and within the company.
  • To develop, implement and maintain an employee recognition program.
  • To develop and maintain an employee suggestion program.
  • To ensure all departments are holding regular departmental meetings.
  • To analyze benefit plans effectiveness on a regular basis and confer with corporate, insurance companies and/ or consultants as required.
  • To review all disciplinary actions and give approval for suspensions and recommendations for terminations.
  • To establish a grievance program for quick resolution of employee problems.
  • To produce, analyze and make recommendations in a monthly turnover report.
  • To respond to and attend related hearings for all employee claims against the hotel.
  • To tour the hotel to provide a presence to employees as well as to ensure a clean, safe and productive working environment.
  • To maintain personnel records reflecting current and historical wage and salary date and other documentation in a confidential and safe location.
  • To develop an annual department budget.
  • To design, participate in and analyze the results of salary surveys to provide an analytical basis for salary scales and ranges, planned general increases, wage negotiations, etc.
  • To review all employee accident reports and provide recommendations for light duty, disciplinary action, future preventative measures and the employee's return to duty.
  • To organize and supervise all employee recreation programs including Eid party, picnics, general meetings, and sports events.
  • To continually monitor local legislation, legal decisions and manpower trends, and update management as necessary.
  • To analyze and respond appropriately to issues raised by the Mystery Shoppers Report, Guest Satisfaction Survey, Employee Opinion Survey and Employee Suggestion or Comment Cards.
  • To ensure that staff facilities such as lockers, canteen, recreational areas and accommodation, if applicable are clean, tastefully decorated and well maintained.
  • To respond properly in any hotel emergency or safety situation.
  • To maintain harmonious relations with the union and to negotiate terms in the Collective Bargaining Agreement. (For unionized hotels)


Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Marriott Hotel - Islamabad
Job Location:
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
5 Years (Hospitality background will be preferred)
Apply Before:
Oct 14, 2017
Posting Date:
Sep 28, 2017
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Hashoo Hotels

Hospitality - Islamabad, Peshawar

Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified interna ...Read More

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