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Job Description

  • Keeping the reception area clean & tidy and maintaining a consistent presence at the desk.
  • Billing treatments accurately and on time, cross charging to Club members and ensuring required discounts and offers are applied.
  • Ensuring treatments are collected on time and dealing with any issues rapidly and in a professional manner.
  • Preparing guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame.
  • Having knowledge of the type of treatments available and be able to give advice on treatment procedures and contra-indications. Use initiative when dealing with guests who have contra-indications to find suitable alternatives.
  • General administration duties including ensuring the required information and items needed are replenished and ready for use.
  • To communicate relevant information to the Therapists, Spa Manager and senior team.
  • Ensure required Health & Safety and daily checklists are completed and recorded appropriately.
  • Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation.
  • Assist the Spa Manager with utilizing therapist space and rota management.
  • Carrying out any other reasonable tasks allocated by Management.
  • To answer phone calls.
  • To make sure customers have a pleasant experience while at the spa, starting from when they walk in the door until they exit the premises.

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Pearl Continental Hotel - Lahore
Job Location:
The Mall, Lahore, Pakistan
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Apr 11, 2019
Posting Date:
Mar 11, 2019
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Hashoo Hotels

Hospitality - Lahore

Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified interna ...Read More