We are looking for a candidate who meets the criteria mentioned below. This is for a Phone/network company.

About the job

Position Summary (Remote, Full-time) :

  • We are looking to hire a technical support / DevOps engineer for a remote job to support our customers and our infrastructure. The role requires knowledge of VoIP, IP networking, basic Linux skills, and a strong operational focus.
  • The ideal candidate will be a person with good communication skills and technical troubleshooting skills. You must be able to speak English.
  • The candidate will provide technical support for the Cisco / Asterisk / 3CX products. Desirable to have Cisco CCNA/CCNP / AWS certification.

Required qualifications and desired technology skills:

  • 2+ years of experience engineering or supporting medium-scale production voice networks.
  • Experience with Cisco Routers & Switches is a plus.
  • Experience with IP PBX telephone systems: Asterisk (1+ years is a must).
  • Experience with Linux command line and ability to read shell scripts (+1 year is a must).
  • Advanced Linux administration skills and knowledge of programming languages like Python / Go / PHP are a big plus.
  • Hands-on experience with MySQL / PostgreSQL is a plus.
  • Knowledge of TCP / IP protocols suite, SIP / SDP, RTP
  • A clear understanding of the TCP/IP stack.
  • Network analysis and troubleshooting: Wireshark / EtheReal / Tcpdump applications. Ability to analyze call dumps.
  • A desire to learn new technologies and programming languages.

Knowledge of the next technologies is a plus :

  • NoSQL databases. Cloud infrastructure (AWS)
  • Automation tools (Ansible / Chef / Puppets)
  • Experience with source control system Git

Position Duties and Responsibilities :

  • Customer technical support: closing email trouble tickets, answering phone calls, work with the support team on new customers' setup, fixing existing issues.
  • Infrastructure support. Configuration, maintenance, troubleshooting, backup, automation of network devices and servers.

Development, deployment, configuration, testing new services and features.

  • Act as the initial point of contact for all computer and system-related concerns from clients or other employees
  • Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
  • Assist management in creating training materials on computer troubleshooting and usage
  • Organize and file documentation and instructional guides for computer hardware
  • Maintain a working log detailed all required system updates, as well as date of completion
  • Attend virtual meetings with clients to analyze, troubleshoot and diagnose hardware or software problems.
  • Resolve technical issues related to network interruptions
  • Actively update, maintain and monitor all aspects of computer networks
  • Experience installing and configuring computer systems and applications
  • Experience with Cloud, Server, VOIP, website, IOS, and Android Application Management
  • Ensure the security of an organization’s IT database by performing backups and updating security protocol
  • Professional written and interpersonal skills are essential when communicating with a co-worker, customers, and clients
  • Maintain detailed reports listing requests to technical assistance, steps taken to resolve them
  • Must maintain a log of ticket generation and problem-solving. 
  • Collaborate with programmers, developers, and designers to achieve set objectives
  • Bachelors in IT a MUST and 2-3 years of experience.

English proficiency is MUST

Shift Timing:05:00 Pm To 02:00 Am

06:00 pm to 03:00 am.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Cavalry Ground, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Sep 23, 2021
Posting Date:
Aug 24, 2021

HD Staffing Solutions (SMC-Private) Limited

Consultants · 101-200 employees - Lahore

HD Staffing Solutions (SMC-Private) Limited

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