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Job Description

Employer: Healthcare System Integrator, Pvt. Ltd based in Islamabad, is the Back-End technology Support subsidiary of High Tech Innovations, LLC, based in New Jersey. High Tech Innovations is the Technology Arm of Darby Dental Supply, a company based in New York, established in 1948 with branches across US and Europe.


  • We are looking for these skills and characteristics
  • Excellent communication skills in English (US)
  • High scores on Screening Test (70+)
  • Advance knowledge and experience with computer networks and latest hardware and software technologies
  • Highly proficient in computer and network troubleshooting and diagnostic skills
  • A problem solving attitude with willingness to go extra mile in providing excellent customer care.
  • A team player attitude while working in collaboration with US teams.
  • Willingness to learn and excel in relevant technologies

Essential Job Functions

  • Analyze and resolve technical problems for established computer networks
  • Troubleshooting, diagnosis, resolution and maintenance of applications remotely interacting with end-users
  • Making decisions towards solutions and resolution while working with end-users and applications of the clients
  • Provide mentorship and guidance to team members on areas of expertise
  • Supporting Systems Integration, including Practice Management, Imaging software and other client-server based applications
  • Troubleshooting, diagnosis and resolution of backups and Disaster Recovery Solutions and recommending backup disaster recovery solutions
  • Remote configuration and management enterprise applications such as Active Directory, Exchange, SQL and healthcare practice management and imaging solutions
  • Windows 2012/2016 domain controller troubleshooting, Active Directory replication diagnosis and resolution
  • Support of Windows 2012/2016, 2012/2016 and Virtual Server and Terminal Server environments
  • Remote support for Windows desktops, and 2012/2016 networks and Servers
  • Troubleshooting, diagnosis and resolution of SonicWALL and Cisco firewalls/routers
  • Ability and experience to work with different software and hardware vendors

  • Good understanding of Monitoring and Managed Services.

  • Remote installation, configuration and problem diagnosis of mission critical

  • Dental Practice Management Systems,

  • Digital imaging and X-rays systems. Including Integration of mission critical practice management systems integrated with digital radiology and imaging systems, comprising of scheduling, electronic services, billing, clinical charting, electronic patient records,

  • EMR, lab integration, e-prescription and document management modules. Practice management systems including

  • Carestream Practice Works, SoftDent, WinOMS CS, OMSVision, PerioVision, EndoVision, Dolphin Management, Dentrix, EasyDental, and EagleSoft integrated with digital imaging and x-rays systems including Dexis, Schick, Carestream Dental Imaging, Carestream OMS Imaging Ortho2, and Dentrix Image

  • Remote support and maintenance mission critical imaging equipment including
  • Panoramic, cephalometric 2-D and 3-D Imaging equipment and computer software  


Job Details

Total Positions:
7 Posts
Job Shift:
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Computer Science
Career Level:
Experienced Professional
2 Years - 7 Years (Customer support experience)
Apply Before:
Feb 07, 2020
Posting Date:
Jan 08, 2020
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Healthcare System Integrator

Information Technology - Islamabad, Karachi, Lahore

HSI provides remote tech support to US Technology Companies

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