Posted Sep 18, 2018 2 views
Healthwire is a high growth health-tech company. We are looking for a customer-oriented support representative. A customer support representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Manage nominal amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Tech savvy, highly motivated, self-starter, team player
- Exceptional verbal and communication skills
- Unquenchable thirst to learn and grow
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Job Details
Healthwire Private Limited
Healthwire is a Technology company on a mission to improve access to healthcare in Pakistan. We are using technology to empower patients and make practices more efficient. We are increasing access to healthcare by digitizing patient health records and by making clinics paperless
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