Customer support is responsible for answering any and all questions submitted through our ticketing system. The responsibilities include answering all support tickets and chats in a timely manner, as well as monitoring all Facebook and Twitter postings for customer issues. You will be using a proprietary system built specifically to support the job responsibilities. A successful support person will be diligent in both Finding the problem each customer is having and resolving it in a timely manner. The role is highly detail oriented and requires sitting in front of a computer screen for extended periods of time as well as a proficiency in typing skills.
The experience you bring to the team…
Answering any and all customer questions in regards to our site through chat support and emails.
Monitor and direct any and all Facebook or Twitter postings regarding customer issues
Take feedback from Tier II monitors & management and execute against that feedback
Focused, diligent, and detail oriented personality is required
Ability to work in a high paced environment with limited supervision
Proficient in basic Windows based computer skills
Excellent communication skills with a true ability to listen
Proficient typing skills and understanding of the English language
NOTE: This is night shift job.
Skills
Job Details
Established in 2007, Henoz specializes in all aspects of web design and development, including the development of e-commerce platforms, company websites and more. We also craft web-based applications, mobile apps and API- specific apps, along with social media apps for Facebook and beyond. Based in Canada and Pakistan, Henoz serves clients across the globe. Our talented graphic designers are available to design eye-catching logos, headers, buttons, advertisements and other design elements. We can also assist with social media management and Facebook fan page development to grow your business or organization's presence on the web. Whatever your needs may be, Henoz is here to bring your vision to life, helping you to achieve your goals relating to growth and development on the web.
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