Posted Jul 27, 2022 203 views
Role: Customer Service Executive (It’s a 6:00 pm to 3:00 am PST Job)
We are a (Kitchen and Bathroom Ware) company specializing in providing Countertops and cabinets for kitchens and bathrooms in Canada. We are looking for a ''Customer Service Executive'' at our Main Gulberg Office Lahore to liaise between our company and its current customer. The successful candidate will be able to accept ownership for the effective execution of the order. This is not a campaign-based job; however, you will liaise with the sales team, vendor, warehouse staff, and installation staff for the smooth accomplishment of the sales order promptly.
Responsibilities
- Manage inbound and outbound phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Coordinate day-to-day business activities in the best manner.
Requirements
- Customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices will be added advantage.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Degree in any Discipline; but not compulsory.
- It’s a 6:00 pm to 3:00 am PST Job.
In return for what we offer.
We believe in the growth of employees, excellent career development, Permanent jobs, Attractive salaries, yearly increments, an excellent environment, and annual leave.
Skills
Job Details
HIFI NET (SMC-PVT) LTD
pA One Construction & Development Ltd./p
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