Posted Jan 23, 2018 6 views
Histone Solutions is hiring a full-time Social Media Manager and Online Sales Support Agent to join our team.
This is a customer-facing support role, no engineering experience is required. You will be providing support for a new online venture focussed on ladies Clothes, undergarments and fashion accessories
We’re looking for a Multi Talented individual to answer emails and chats from our users, engage with our engineers to get bugs fixed and build great relationships with customers and team members alike.
A key part of your responsibilities will include optimizing the product listing in order to maximize sales.
Excellent Communication skills, both verbal and written are a must.
What you’ll be doing
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Answering emails and chats from Customers.
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Doing social media outreach and marketing.
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Create optimized product listings on the website. E.g provide bullet points and descriptions
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Providing support, guidance and assistance to users who are having trouble with the website
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Working with product and engineering to identify and escalate technical issues and ensure they are resolved in a timely manner.
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Evaluating ticket patterns over time and providing suggestions for changes, FAQs, improvements, etc.
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Assisting with basic administrative tasks as needed.
What you’ll bring
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Experience working in a direct customer-facing role
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Resourcefulness, attention to detail and a readiness to dive headfirst into user issues
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Genuine curiosity about why things happen and how to fix them, and loves getting to the bottom of things
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A passion for making sure the customer gets what they need. Empathy and kindness are musts!
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Demonstrable problem solving skills, with the ability quickly understand the root of the issue and map out steps to be taken to resolve it
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Demonstrable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, urgency of situation, etc.)
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Preferably Previous experience with support and social media in a startup environment
This is new venture with extensive opportunities for both growth and learning, we are looking for energetic people who are willing, eager and above all competent.
Job Details
Histone Solutions Pvt Ltd
Founded in 2009, Histone Solutions is a software dev company specializing in Amazon web services that has garnered the respect and admiration of clients both nationally and internationality through our commitment to quality work delivered in a timely manner. Our main area of focus at the moment are SaaS based corporate tools with an emphasis on providing key KPIs for business intelligence. We take extreme pride in our work and dedicate ourselves to improving our craft and our products on a daily basis. If you are motivated, passionate and willing to go the extra mile to do work that not only challenges you, but also helps you grow both as a professional and as an individual, then drop us a line, since we are always looking for talented people to join our ever-growing team.
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