Posted Feb 23, 2023 772 views
Job Duties & Responsibilities
- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems.
- Follow up with service customers within 24 hours of the service or repair.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Maintains a professional appearance.
- Promptly meet and greet customers in a friendly and courteous manner.
- Make every reasonable effort to make the Customer's experience as pleasant as possible for the customer.
- Adaptable to incentive-based campaigns and other tasks assigned by the management from time to time.
Required Skills
- Excellent English Communication (Verbal & Writing)
- Excellent Interpersonal Skills
- Ability to prioritize and plan effectively
- Analytical Skills
- Team Player
- Strong Work Ethics
- Time Management Skills
Salary + Benefits
- Salary (As per Interview)
- EOBI / Social Security
- Bonus based on targets
- Subsidized Lunch
Both male and female candidates can apply for this job.
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Honda Lahore (Pvt.) Ltd
Honda Lahore is an “authorized 3S Dealership of Honda Atlas Cars (Pakistan) Ltd. For Sale & Service of Honda vehicles & Honda genuine Spare parts”. Honda customers can easily visit our facility situated in Lahore near Kot Abdul Malik Motorway M2 bypass. “Our goal is to create competitive workplace & ensure maximum satisfaction for those customers who buy Honda products and services”. Honda Lahore sales & service team are professionally trained by Honda Atlas Cars (Pakistan) Ltd. We are adept at guiding customers through the entire sales & service process to analyze and provide solutions adhering to quality care and in order to satisfy even most demanding customers. Our service center is equipped with state-of-art automated machinery & equipment and in-line with Honda Global standards. PERIODIC MAINTENANCE & GENERAL SERVICE • Express Maintenance, Vehicle Inspection, Engine Repair, Brake Repair, AC Checkup, Oil & Filter, Tire Change & Vehicle Road Testing and more. STRUCTURAL REPAIRS • Our collision team use the latest in frame measuring technology to make sure your vehicle is 100% reliable after an accident. COLLISION, DENT & SCRATCH REPAIR • Our certified technicians use the latest auto-body repair technology and equipment to bring your damaged vehicle back to life. AUTO PAINTING & PAINT PROTECTION • We'll restore your vehicle using advanced painting & coating systems including advanced color matching technology to ensure your vehicle looks new again. AUTO GLASS REPAIR & REPLACEMENT • Whether it's a chip, crack, or shatter, our glass repair experts will have your vehicle's windshield professionally replaced or repaired in no time. POST-REPAIR INSPECTIONS • It's important to make sure your vehicle is safe, especially if it's involved in an accident. Our team inspects each vehicle to ensure its safety and reliability.
What is your Competitive Advantage?
Similar Job Titles
Customer Relationship Officer
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
