Posted May 27, 2022 101 views
- Front line support via live chat, email and telephones.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed
Job Details
Hostnext Technologies
HostNext is a Pakistan leading provider of shared, reseller, VPS and dedicated web hosting. Privately held and based in Islamabad, the company was founded in 2006. HostNext has grown from a small hosting company into a Pakistan leading and industry recognized hosting provider with more than 10000 + clients under management.
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