Posted Sep 03, 2022 613 views
- Front line support via live chat, email and telephones.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Have an understanding of different hosting products such as Shared, Reseller, and VPS
- Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS
- Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
- Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
- Comfortable speaking with customers via telephone, ticket and live chat.
Job Details
Hostnext Technologies
HostNext is a Pakistan leading provider of shared, reseller, VPS and dedicated web hosting. Privately held and based in Islamabad, the company was founded in 2006. HostNext has grown from a small hosting company into a Pakistan leading and industry recognized hosting provider with more than 10000 + clients under management.
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