Posted Mar 13, 2021 6 views
- Act as the initial point of contact for all IT related concerns from clients and employees
- Monitors and troubleshoots escalated network issues, network firewalls, internet filtering software, wireless equipment, switches and routers, load balancers.
- Capacity and performance planning, overseeing software upgrades on production platforms.
- Manage routine changes, provision services, deployments, fault isolation, service recovery, and incident analysis.
- Review network characteristics and recommend procurement of, and/or modifications to network components
- Responds to escalated technical support issues and works the problem to resolution to reduce or prevent service interruptions.
- Work closely with the Service Desk, Systems Admins, Operations, and Cloud Infrastructure teams to establish alignment and to determine technology needs and direction.
- Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
- Maintain a working log detailed all required system updates, as well as date of completion
- Experience installing and configuring computer systems and applications
- Experience with Cloud, Server and VOIP
- Ensure the security of an organization’s IT database by performing backups and updating security protocol
- Professional written and interpersonal skills are essential when communicating with a co-worker, customers, and clients
- Maintain detailed reports listing requests to technical assistance, steps taken to resolve them
- Must maintain a log of ticket generation and problem-solving.
- Bachelors in IT a MUST and 2-3 years of experience.
- English proficiency is MUST
Job Details
HQ Analytics Inc
HQ Analytics is the leading provider of HealthCare Management services to the Solo Practitioners, Group practices, Hospitals and other Healthcare services Providers. We provide IT services, Software Development services, Accounting services, HRM services, Customer Support services and majorly Medical Billing services in USA. Our Head Office is in New York whereas back office is in Lahore, Pakistan.
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