Posted Oct 08, 2025 75 views
Our company is a prominent provider of back-office and outsourcing solutions, catering primarily to international clients with a strong emphasis on the GCC region. With a dedicated workforce of over 140 professionals spread across offices in Karachi, Lahore, and Faisalabad, we specialize in delivering reliable, scalable, and cost-effective services tailored to our clients’ specific business requirements. By managing end-to-end business processes efficiently, we enable our clients to focus on growth while ensuring operational support is handled with professionalism and precision.
Key Responsibilities
Manage daily HR operations encompassing the entire employee lifecycle, including HR systems administration, payroll processing, performance management, and benefits administration. Maintain complete accuracy in employee records and HRIS data, ensuring onboarding and exit procedures are executed within established timelines.
Ensure strict compliance with labor laws and internal policies by timely submission of statutory contributions such as EOBI and social security, alongside regular updates to company policies. Optimize the use of HR technology platforms to enhance employee adoption of self-service portals and automate manual HR tasks, targeting an annual reduction of 20–30% in manual efforts.
Oversee the smooth execution of performance review cycles, guaranteeing 100% completion of appraisals and timely goal-setting, while maintaining high satisfaction levels among managers. Administer compensation and benefits accurately and promptly, resolving employee queries within 48 hours and ensuring precision in claims processing.
Provide responsive HR support to employees, aiming for a satisfaction rate exceeding 90% and reducing HR-related grievances by at least 20% each year. Drive continuous process improvements by implementing a minimum of two enhancements annually and delivering timely HR analytics reports to support data-driven decision-making.
Required Qualifications
Proven experience in HR operations with a comprehensive understanding of labor laws and compliance requirements. Proficiency in HRIS and payroll systems, demonstrating the ability to manage digital HR platforms and automate processes effectively.
Strong organizational skills with meticulous attention to detail, ensuring accuracy in employee data management and payroll processing. Excellent communication and interpersonal abilities to support employee relations and performance management effectively.
Capability to analyze HR data and generate insightful reports that inform management decisions and contribute to strategic planning.
Preferred Qualifications and Benefits
Experience in outsourcing or back-office service environments, especially servicing international or GCC clients, is highly desirable. A tech-savvy mindset with a proven track record of driving digital transformation within HR functions.
Commitment to continuous improvement and process optimization to enhance operational efficiency. This is a full-time, on-site role offering the opportunity to work within a dynamic and expanding team.
This position is well-suited for a detail-oriented, proactive HR professional who thrives in a fast-paced environment and is passionate about leveraging technology and best practices to elevate HR operations.
Skills
Job Details
Shark Innovation Labs
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