JOB PURPOSE
- We are looking for an experienced Retail Operation Manager to oversee the daily operations of our store. You will be the one to ensure the smooth running of operations to maximise sales and minimise costs.
- The ideal candidate will have experience as a Store Manager/ Operations manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity.
- The goal is to manage our store in ways that boost revenues and develop the business.
Duties and responsibilities
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases to ensure they stay within budget, liaising with store planner for optimal replenishment.
- Analyse stock management information available to ensure sales opportunities are maximised.
- Inspect the areas in the store and resolve any issues that might arise
- Ensure the store fulfils all legal health and safety guidelines
- Cultivate a culture of excellent customer service, leading by example on the sales floor. Deal with customer complaints effectively and promptly.
- Manage and control all the aspects of store operations to promote cost effectiveness and profitability.
- Direct, coach, support and delegate to the team, monitoring their performance to achieve store targets.
- Motivate the team and develop their potential and develop succession plans for the store.
- Identify training needs for store staff to ensure relevant/value added training needs are delivered with the support of operation and HR.
- Communicate effectively with the team, passing on all relevant information at the right time.
- Develop an annual strategy for the store to meet sales targets, develop the team and increase business in conjunction with the Directors
- Ensure the store is merchandised commercially and visually to company standards. Plan and oversee in-store promotional events or displays
- Ensure accurate and timely reconciliation of cash, floats and petty cash.
- Analyse stock management information available to ensure sales opportunities are maximised.
- Ensure stock levels in the store are maintained through monitoring stock and liaising with store planner for optimal replenishment.
- Deal with complaints from customers to maintain the store’s reputation
Requirement
- Proven experience of 5 Years and above as retail manager ideally from FMCG or in other managerial position in Sales.
- SHOP FLOOR /CUSTOMER SERVICE EXPERIENCE IS A MUST
- Graduate with tertiary qualifications in Sales & Marketing
- Outstanding communication and interpersonal abilities
- Excellent organising and leadership skills
- Exposure to multicultural working environments an advantage
- Analytical mind and familiarity with data analysis principles
- Flexibility to work various shifts
- Flexible to work in shift including Night shifts.
- Computer literate
- Professional appearance and demeanor
Skills
Job Details
The leading regional HR solutions consultancy for businesses throughout the Asia, Middle East, GCC and North Africa. We are focused in providing the Asia, Middle East, GCC and North Africa with an unrivaled professional service in fulfilling all their HR requisites. We focus on all levels of HR Solutions in IT, Sales & Marketing and Media & Events. We also promote, invest and partner organizations such as emiratzation and women in technology. We are a local partner with regional knowledge, experience and reach.
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